Certified Production & Operations Manager (POM) Practice Exam

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Which graphic technique is commonly associated with product quality requirements?

Process flow diagram
House of quality
Pareto chart
Fishbone diagram

The correct answer is: House of quality

The House of Quality is a graphic technique commonly associated with product quality requirements because it serves as a vital component of the Quality Function Deployment (QFD) process. This method helps organizations transform customer requirements (or "whispers" of the customer) into engineering characteristics for a product. The House of Quality diagram visually represents the relationships between what customers want and how the organization plans to deliver that through product features and characteristics. It helps prioritize various product specifications based on customer preferences, ensuring that the development process aligns closely with user needs. In contrast, while the other options have their own importance in quality management, they serve different purposes. A Process flow diagram focuses on the sequence of operations, a Pareto chart is used for identifying the most significant factors in a dataset (following the 80/20 rule), and a Fishbone diagram (or Ishikawa diagram) helps explore and identify the root causes of issues or problems but does not specifically link to product quality requirements in the same structured way as the House of Quality.